Privacy Policy
Last updated: April 13, 2026
Introduction
DC Courier Services ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our courier services.
Information We Collect
We collect information you provide directly to us, including:
- Contact information (name, email, phone number)
- Pickup and delivery addresses
- Package contents and special instructions
- Payment information (processed securely by third-party providers)
- Communication history with our team
We also automatically collect certain information when you use our website, including IP address, browser type, device information, and pages visited.
How We Use Your Information
- To provide, operate, and maintain our courier services
- To process your bookings and deliveries
- To send order confirmations and delivery updates via email and SMS
- To respond to your inquiries and provide customer support
- To improve our services and website functionality
- To comply with legal obligations
Information Sharing
We do not sell your personal information. We may share your information with:
- Our couriers who need the information to complete your delivery
- Third-party service providers who assist us in operating our business (payment processors, email services, SMS providers)
- Law enforcement or government agencies when required by law
GPS Tracking
We use GPS tracking to monitor the location of your delivery in real-time. Tracking data is used solely for delivery purposes and is retained for a limited period in accordance with our data retention policy.
Medical and Confidential Materials
For medical specimens, legal documents, and other confidential materials, we follow strict chain-of-custody procedures and train our couriers on HIPAA awareness and confidentiality protocols. We do not inspect or access the contents of sealed packages.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications
Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date.
SMS Communications & Consent
When you submit a delivery request through dccourierservices.com, you have the option to check a box consenting to receive SMS text messages about your order. This is opt-in: we do not send SMS messages without your explicit consent.
By checking the SMS opt-in box on our booking form, you consent to receive text messages from DC Courier Services regarding your delivery, including:
- Pickup confirmations
- Driver dispatch notifications
- Delivery confirmations
- Status updates and time changes
Approximately 4-6 messages per order. Message and data rates may apply. Message frequency varies based on your order activity.
You may opt out at any time by replying STOP to any message. For help, reply HELP. For assistance, contact info@dccourierservices.com or call (240) 671-2621.
We do not sell, rent, or share your phone number or SMS opt-in information with third parties for marketing purposes. SMS opt-in data is used solely to send you order-related messages from DC Courier Services. Phone numbers are shared only with our SMS service provider (Twilio) for the purpose of delivering messages on our behalf.
For questions about how we handle your SMS data, email info@dccourierservices.com.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
DC Courier Services
Washington, DC 20001
Phone: +1 240-671-2621
Email: info@dccourierservices.com