How SMS Consent Works at DC Courier Services

DC Courier Services uses SMS only with explicit, opt-in consent from each customer. Here is exactly how the consent process works on our booking form.

Step 1: Customer fills out our booking form

At dccourierservices.com, customers complete a delivery request form with their pickup, dropoff, contact, and package information.

Step 2: SMS opt-in checkbox

Before submitting the form, the customer sees an unchecked checkbox labeled:

"Send me SMS updates about my order from DC Courier Services (pickup confirmations, driver dispatch, delivery confirmation). Approximately 4-6 messages per order. Message and data rates may apply. Reply HELP for help, STOP to cancel."

The box is NOT pre-checked. The customer must actively check it.

Step 3: Customer submits

If the customer checks the box and submits, we record their consent and send order-related SMS to the phone number provided.

If the customer does NOT check the box, we do not send SMS. We contact them by email or phone instead.

Step 4: Confirmation message

After opting in and submitting, the customer receives this confirmation message:

"DC Courier Services: Your order DC-XXXXXX has been received. We will confirm pickup details shortly. Reply STOP to opt out."

Step 5: Help and stop

The customer can opt out anytime by replying STOP. For help, they reply HELP and receive:

"DC Courier Services: For delivery support call +1 240-671-2621 or email info@dccourierservices.com. Reply STOP to unsubscribe."

What we do NOT do

• We do not send marketing SMS.
• We do not share phone numbers with third parties for marketing.
• We do not pre-check the opt-in box.
• We do not require SMS consent to place an order.

For full SMS terms see /terms. For privacy policy see /privacy.